Information / FAQs

WHAT IS ALLOWED:

  • Re-entry is allowed  with proper credentials or wristbands securely affixed to your wrist. No ripped, torn, or stretched wristbands permitted
  • Low-back chair (one per person)
  • Sunscreen
  • Cell Phones (remember to Facebook,Snapchat,Instagram and Tweet while you’re at the festival)
  • Binoculars
  • Fanny pack
  • Small blanket or beach towel (on per person; max size is 8’ x 8’)
  • Personal hand-held cameras (i.e. small digital or point-and-click cameras; no long/large/zoom/detachable lenses; no tripods; no pro cameras)
  • Strollers (wagons and tyke bikes are not permitted)
  • Unframed backpacks
  • Festival lawn chair rental (available for general admission only)

RESTRICTIONS:

  • No illegal substances (no drugs of any kind)
  • No smoking inside the event
  • No outside food or beverages (includes alcoholic beverages)
  • No video cameras or video recording equipment. Video recording is prohibited
  • No high-back chairs (chairs must be 35” or lower)
  • No glass/glass containers
  • No tents/lawn furniture/large tarps
  • No picnic baskets or Coolers
  • No pets
  • No professional or pro-summer cameras and/or equipment no large/long/zoom/detachable lenses or tripods
  • No unauthorized vendors
  • No drones

Please note, all personal belongings will be searched prior to entrance, so please adhere to these rules so that others will not be delayed during the entrance process.

FAQs

WHERE CAN I PURCHASE TICKETS?

You can purchase tickets online through our official ticketing site or you can also purchase tickets through our official agency Prekindle.com. If you have any questions regarding tickets, please email us at info@musicfest-southforkranch.com

WILL THERE BE TICKETS SOLD AT THE EVENT?

Tickets will be sold at the event unless tickets sell out prior to the event. If that occurs, we will notify customers online.

HOW MUCH ARE TICKETS DAY-OF-SHOW?

Day-of-show general admission tickets increase $10 starting at 11:59pm on Friday August 31, 2018. There is no service fee if you purchase tickets at the festival.

WHAT DO I NEED TO DO TO BE ABLE TO PICK UP MY DIAMOND CIRCLE AND GOLD CIRCLE CREDENTIALS?

For Diamond Circle please download and print out your ticket(s) from the link located inside the confirmation e-mail and bring it to the Diamond Circle entrance at the Event Center. Make sure the QR barcodes print correctly. If you are unable to print your tickets, don’t stress! Please visit the Diamond Circle Hospitality table in the Event Center with your order number and photo ID ready.

For Gold Circle please download and print out your ticket(s) from the link located inside the confirmation e-mail and bring it to the Front Gate. Make sure the QR barcodes print correctly. If you are unable to print your tickets, don’t stress! Please visit the Box Office or the Front Gate with your order number and photo ID ready.

WHEN DO THE GATES OPEN TO GO INTO THE FESTIVAL?

Southfork Ranch Main Stage: Saturday and Sunday Gates open at 12:00pm.

Southfork Ranch Event Center Jazz Stage: Saturday and Sunday Doors open at 2:00pm.

WILL I BE SEARCHED UPON ENTRY TO THE FESTIVAL?

All items are subject to search prior to admission to the event. Items not allowed into the Festival area must be returned to your vehicle or disposed of prior to admission.

WHAT SHOULD I LEAVE AT HOME?

Absolutely No – Umbrellas, tents, pets, coolers, glassware, tables, wagons or other large accessory items are allowed. Further, Festival staff reserve the right to modify this policy to include any item that may impede the safety and enjoyment of others attending the festival. NO OUTSIDE FOOD OR BEVERAGES.

I AM A PHOTOGRAPHER. WHO DO I ARRANGE A PHOTO PASS THROUGH?

For all media questions and requests please email press@meprods.com

IS RE-ENTRY ALLOWED AT THE FESTIVAL?

Re-entry into the festival is only allowed with the proper wristband or credentials!

WHAT FORMS OF PAYMENT ARE ACCEPTED AT THE FESTIVAL?

We accept the following payment methods at the festival: cash, ATM/Debit cards and credit cards (Visa, MasterCard, American Express)

WHY DID YOU BILL ME TWICE?

If your credit card was declined when attempting to place an order, it may appear on your bank statement as a pending transaction. Some banks and credit card companies place a hold on a pending transaction for a certain period (usually 3 to 5 business days) and then release the funds back into your account. If you have any further questions, please contact your bank and/or credit card company.

ARE THERE ATM MACHINES AT THE FESTIVAL?

Yes

WILL I BE ABLE TO BUY FOOD AND DRINKS AT THE FESTIVAL?

Yes

IS THERE A LOST & FOUND?

Yes.  Located inside the event center.

DOES THE FESTIVAL OFFER DISABILITY ASSISTANCE?

To request information on ADA accommodations at the festival, please email ada@medprods.com

WHAT IF IT RAINS?

All sales are final.
The festival will take place Rain or Shine. No refunds or exchanges.